Refund policy

We want you to be satisfied with every order. If something isn't right, we'll make it right.

Return window. You may request a return within 30 days of delivery.

Condition. Items must be unused, in their original condition and packaging, with any tags attached. Proof of purchase (order number) is required.

How to start a return. Email support@lalkila.com with your order number and the reason. We'll reply with return instructions and a prepaid return shipping label for eligible returns. Please do not send items back before we confirm the return.

Refunds. Once we receive and inspect the returned item, we'll email you the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval (your bank may take additional time to post it).

Return shipping and fees. We provide a prepaid return shipping label for eligible returns. There is no return label fee and no restocking fee, including for change-of-mind returns. If the item arrived damaged, defective, or we sent the wrong item, contact us within 7 days of delivery with a photo so we can arrange a return or replacement.

Items that cannot be returned. For health and safety reasons, we cannot accept returns of perishable goods and foods, personal-care items, intimate apparel, or custom and personalised items, unless they arrive damaged or defective. Gift cards are non-refundable.

Exchanges. We do not process direct exchanges. To request a different size or product, start an eligible return for a refund and place a new order for the item you want.

Questions? Email support@lalkila.com.